The fast track: CSX transforms operations for 23,000-plus employees with Azure and AI | Microsoft Customer Stories
Enterprises across industries are under pressure to modernize while maintaining stability. This customer story highlights how CSX, a major North American transportation company, leveraged Azure VMware Solution to optimize infrastructure, reduce complexity, and accelerate transformation. Read the story to explore these benefits and contact NetAssurity, Inc. for insights on modernizing your VMware environment with Azure VMware Solution.
Why did CSX migrate to Azure?
CSX migrated to Microsoft Azure to address challenges posed by outdated systems, environmental disruptions, and rising customer expectations. The company needed a scalable cloud infrastructure and generative AI capabilities to modernize operations, improve data insights, and enhance reliability across its extensive rail network.
How has Azure improved CSX's operations?
The migration to Azure has allowed CSX to achieve real-time data streaming and analytics, significantly reducing latency by 89%. This improvement enables faster, data-driven decisions, optimizing routing and enhancing overall operational efficiency. For instance, delays in communication between locations have decreased from 14 seconds to just 1.5 seconds.
What role does AI play in CSX's modernization?
CSX is leveraging AI technology to enhance various aspects of its operations, including real-time railcar inspections and predictive maintenance. With AI models, the company can detect issues like leaky bearings quickly and accurately, which has saved time and improved safety. Additionally, AI-powered tools assist employees in managing train stoppages more effectively, contributing to improved service reliability.

The fast track: CSX transforms operations for 23,000-plus employees with Azure and AI | Microsoft Customer Stories
published by NetAssurity, Inc.
By understanding business technology needs and requirements, NetAssurity, Inc. offers innovative, high quality, and cost-effective solutions that can have a major impact on a company’s business capabilities. Since its inception, NetAssurity continues to stay on top of new technologies and broaden its skills and expertise in Managed IT Services and Information Security. This strategy, along with a continued focus on building long-term relationships with partners, has enabled NetAssurity to provide best-in-class services and emerge as leaders in the IT industry. We are an IT company that is constantly evolving and expanding our solutions nationwide. Leveraging technologies from top technology innovators, we can address your specific business challenges. We provide consultative support from the desktop to the data center by offering a virtual computing infrastructure which simplifies IT systems into a centralized, easily-managed atmosphere.
Our solutions minimize risk, drive cost savings, improve security and maximize efficiency.
To us, it’s not just about the technology; it’s the service behind the technology that helps our customers capitalize on the top tools and IT expertise that ensure productivity, reliability, and peace of mind.